How can I cancel an Amazon order

How to Cancel an Accidentally Purchased Order

You can return a Prime Video order within 14 days as long as you haven't tried to view or download the content.

To return accidentally purchased or unwanted Prime Video titles or box sets:

  1. Go to My Orders
  2. Find the accidentally purchased order that you want to cancel.
  3. Select Cancel my order.
  4. Select a reason for cancellation from the drop-down menu, then click Cancel this order.
    After the cancellation is complete, your refund will be initiated using the payment method you used to place the order. The video will be removed from My Video Library as part of the refund.
    Annotation: If you paid through Apple, you will need to navigate to the appropriate product page on the website or in the Prime Video app to view your cancellation options.

If you have an Alexa-enabled device, you can also say, "Cancel my last Prime Video order."

Annotation: You can prevent accidentally placing an order by enabling parental controls using the Prime Video settings in your account. If you'd like to create a Prime Video PIN, go to Prime Video Settings - Parental Controls.